Frequently Asked Questions

We have shared our most frequently asked questions to help you out!

About Baby Star

We are based in Johannesburg, South Africa. 

Our product is manufactured and sourced locally & internationally. 

We sell clothing, jewelry, shoes, bibs, swaddles, socks, hats & novelty gifts.

Orders

You will receive an email notifying you that you order is on it's way to you and tracking details will be included on this email. You can track your order here-

https://yourbabystar.com/a/track

Please use your order number to track. You can track your order with the below link-

https://yourbabystar.com/a/track

Preorder items are items that are currently in the middle of the production process. These items are not yet in stock and therefore not available to ship out immediately. Please allow 20-25 working days for your preordered items to be delivered to you. 

Please take note of the following lead times

Immediate Styles:

 3-5 working days.

Custom Styles (CloudNINE/ Personalised):

CloudNINE orders 10 working days.

Pre Ordered Styles:

25-30 working days

Shipping

Shipping is calculated per region. 

Local Flat Rate Gauteng: R75.00 

National Flat Rate: R85.00 

Outlying Areas Flat Rate: R110.00  

If your order is above R1000.00 we will cover the shipping fees. 

Shipping lead time for immediate styles are 3-5 working days.  

Shipping lead time for preordered styles are 20-25 working days.  

We ship throughout Southern Africa. 

Wholesale

Yes we do! Send us an email to wholesale@yourbabystar.com 

No we do not offer drop-shipping. We only offer COD. 

We do not offer stock on a consignment. All stock needs to be purchased up front. 

Still have questions? Send us an email to info@yourbabystar.com