Pre Order Policy
PRE ORDER POLICY
Pre-Order items are items that are currently in the middle of the production process. These items are not yet in stock and therefore not available to ship out. Date given as Delivery Date is the approximation (15-20 working days) of when the item is expected to be back in stock. Please note we ask for 15-20 day lead time for pre-ordered items however dates are not guaranteed and delays may occur, mainly due to fabric sourcing & shipment held by customs.
Pre-Orders are processed as regular Orders. When Pre-Ordering an item your Credit Card will be charged and will be shipped to you as soon as it arrives in our DC.
Please kindly note, Pre-orders cannot be cancelled/refunded once placed. However, if you wish to change your item to another garment which is in stock/arriving sooner, you may do so.
The benefit of purchasing Pre-order items is that you will secure your size without risking the item becoming sold out shortly after we list it online.
Baby Star will not be held liable for any unforeseen delays that may occur if you wish to Pre-order an item. So please take extra care when placing your order, as we do not issue refunds for unexpected delays, change of mind/sizing or cancellations. We will, however, update you after Pre-order when your items are available for shipping.
You will proceed through the check out as usual & make full payment when making a pre-order.
Your order will only be shipped upon arrival of the ordered Pre-Order items.
Any questions please do not hesitate to contact us-